Free 60-second quiz

Free Live Chat Software Finder Quiz

The best live chat software depends on your team size, budget, and what you actually need it to do. Tidio wins for small ecommerce, Intercom for AI-heavy SaaS support, Tawk.to for free unlimited chat, and LiveChat for sales-focused teams. This 8-question quiz compares 9 top tools and picks your top 3 in 60 seconds.

We score Tidio, LiveChat, Tawk.to, Intercom, Zendesk Chat, HubSpot Chat, Crisp, Drift, and Olark against your answers - no email, no signup.

Question 1 of 8

How big is your team?

We use this to filter tools that price by seat.

How this quiz works

Find your live chat match in 3 steps

1
Take the 8-question quiz - it covers team size, budget, industry, integrations, AI needs, and support hours.
2
Each answer assigns weighted points to the 9 candidate tools (Tidio, LiveChat, Tawk.to, Intercom, Zendesk, HubSpot, Crisp, Drift, Olark).
3
We rank all 9 and surface the top 3 matches with score, key reasons, and pricing tier.
4
Click through to the official site, or retake the quiz to compare different scenarios.

All 9 live chat tools we compare

A one-line summary of each candidate.

Tidio
Ecommerce-focused chat with AI bots and a strong free plan.
LiveChat
Premium sales chat with deep CRM and ticketing integrations.
Tawk.to
100% free live chat with unlimited agents and unlimited chats.
Intercom
Enterprise messaging suite with Fin AI agent and product tours.
Zendesk
Mature support platform - chat, ticketing, knowledge base, voice.
HubSpot Chat
Free chat inside HubSpot CRM. Best if you already use HubSpot.
Crisp
Flat-rate chat with shared inbox, chatbot, and knowledge base.
Drift
B2B conversational marketing - routes high-intent leads to sales.
Olark
Simple, accessible chat with strong WCAG compliance focus.

Frequently asked questions

What is the best free live chat software?

Tawk.to is the best truly free live chat tool, offering unlimited agents and chats with no time limit. HubSpot Chat is the best free option if you already use a CRM, since it's bundled with HubSpot's free CRM. Tidio also has a strong free plan that includes chatbot flows for small ecommerce sites.

How much does live chat software cost?

Live chat software ranges from $0 to $200+ per agent per month. Tawk.to and HubSpot Chat are free. Mid-market tools like Tidio, LiveChat, Olark, and Crisp run $20-$50 per agent. Enterprise tools like Intercom, Zendesk, and Drift typically start at $75+ per seat and can exceed $200/month per agent with AI add-ons.

What live chat software do small businesses use?

Small businesses commonly use Tidio (especially ecommerce), Crisp (flat-rate pricing), and HubSpot Chat (free with HubSpot CRM). Tawk.to is popular with bootstrapped teams who need free, unlimited chat. LiveChat and Olark are also strong picks for small service businesses that want a polished, support-focused tool.

Is Tawk.to really free?

Yes, Tawk.to is genuinely free with unlimited agents, unlimited chats, and unlimited chat history. Tawk.to monetizes through optional paid add-ons like removing branding ($19/mo), hiring vetted chat agents, and an AI assistant. The core live chat product itself has no time limit and no agent cap.

Which live chat has the best AI chatbot?

Intercom's Fin AI agent is widely considered the strongest in the category for resolving support tickets autonomously. Drift AI excels at qualifying inbound B2B leads. Tidio's Lyro is a strong mid-market option for ecommerce, with simpler setup and lower pricing than Intercom or Drift.

Related tools

Pair your chat tool with the rest of your support stack

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About ChatSpark

Lightweight live chat for solopreneurs and small teams

ChatSpark is a free suite of customer messaging tools. If you want a simpler alternative to the tools above, take a look at our main product.

Visit ChatSpark